Acme SaaS
AI Chatbot for B2B SaaS: -68% Support Tickets in 90 Days
Replaced a static contact form with a multilingual AI chatbot. Qualified leads tripled, response time dropped from hours to seconds.
// Results
-68%
Support tickets
in 90 days
+3x
Qualified leads
month over month
< 5s
Response time
24/7
-54%
Cost per lead
vs. baseline
Context
A B2B SaaS company was dealing with a growing volume of repetitive support requests. The team handled everything manually via email, with 24-48 hour response times and zero lead qualification.
The Challenge
- High volume, low value: 70% of requests were FAQ-level questions
- Lost leads: no response over weekends meant cold prospects by Monday
- Overloaded team: 2 full-time staff dedicated to first-level support
The Solution
I designed and built a conversational AI chatbot integrated into the website and WhatsApp Business, powered by a RAG pipeline on the company's internal documentation.
- Knowledge base with 240 indexed articles
- Lead qualification with 4 criteria + real-time HubSpot sync
- Smart escalation to a human agent when needed
- Native EN/FR/DE multilingual support
Results After 90 Days
The chatbot handled over 8,000 conversations in the first three months, deflecting the majority of traffic from the human team.
"We thought we needed to hire two more people. Instead, we recovered 30 hours a week and the team now focuses on enterprise accounts." — Head of Operations